ONSPEED treats your privacy seriously. We use the personal information that we collect from you in accordance with this Privacy Policy and we comply with all UK and EU data protection legislation.

Who are we?
ONSPEED is a wholly owned subsidiary of Z Group Plc, which is one of the largest providers of global Internet roaming in Europe.

To what services does this policy apply?
This policy only applies to the web site hosted by ONSPEED which is located at http://www.onspeed.com/ and all the personal information collected by ONSPEED from customers using our service and collected from customers when they register for ONSPEED's service, but does not apply to the third party companies, individuals, organisations or other websites to which ONSPEED links to. These sites operate their own privacy policy. We urge you to read these carefully.

What do we mean by personal information?
When we refer to personal information in this Privacy Policy, we mean information that can identify you as an individual or is capable of doing so. By personal information we don't mean general, statistical, aggregated or anonymised information.

Consent
Your use of our services signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy. Should we choose to change our Policy for any reason; the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it. If you are an ONSPEED Customer this Policy will be applied subject to any particular limitations or preferences set by you made as part of the Customer registration process.

How do we collect information about you and how is it used?
You will provide personal information when communicating with us. (i.e. when you fill out your registration form to become a Customer of ONSPEED).

You will be asked to give your name, e-mail address, address, telephone number, credit or debit card number and expiry date so that the order can be processed and your products (or services where appropriate) delivered to you.

It may be that some of the personal information you give us is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent.

It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be used only for the specific purpose for which it was provided.

How do we use your information?
We use your information to confirm that your orders have been received, to validate you as a registered Customer when using our services and calling our help desk, to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks and prosecute those responsible and to contact you to invite you to form part of our consumer panel or research groups.

We may use personal information collected about you to let you know about functionality changes to our web site, service or changes to our terms and conditions of use and to communicate with you about your Customer benefits and advise you on the right services for you.

Sometimes (and only in accordance with any preferences selected by you) we or our affiliated companies might use the personal information collected about you to let you know about, new goods, services or offers that you might find interesting.

We may use personal information collected about you to personalise your visits to our web site and recommend goods or services to you. We also use the information to help us develop the design and layout of our web site to ensure that our sites are as useful and enjoyable as possible.

What other information do we collect?
We may provide aggregated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

We also collect information from visitors to our websites and registered customers to help us improve the websites and services that we make available. The type of information collected includes how many visitors visit our web sites, how many customers log in, when they visited, for how long and which areas of our services. This information allows us to continuously improve our services and develop them according to the taste of our customers and visitors.

For visitors to our websites that are not a registered user the information is collected anonymously therefore is not personal information that will allow us to identify you as an individual.

If you are an ONSPEED Customer, the information collected from the website is not anonymous. We may use this information along with your preferences to tailor content, services and offers for you.

How long do we keep the information?
The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.

Do we disclose your information to third parties?
ONSPEED reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

We sometimes use other companies to provide some of our services, or to provide services to us or distribute our products. These companies may be part of Net Holdings Plc and other companies. We may share your personal information with these companies. These companies can only process this information on behalf of ONSPEED and will only be processed according with our instructions. These companies are also subject to the provision of the data protection legislation and therefore they will not disclose your information to third parties and will protect your information.

Other than this, your information will only be disclosed to third parties with your express consent, taken during the ONSPEED Customer registration process.

How do we protect your information?
When you review your account information or order products, ONSPEED offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.

Cookies
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting our site our computer server will recognise the cookie, giving us information about your visit.

When do we use Cookies?

	1.		During registration process We allocate cookies during the registration process for internet access services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require. We may also use this data to better understand your interests while online and to personalise your visits to our websites.
	2.		On different sections of our web site For visitors to our web site, we use cookies to collect information. Our servers use two different types of cookies. The first type is known as a 'session-based' cookie and is allocated to your PC only for the duration of your visit to our web site. It helps you to move around the web site faster and, if you're a registered customer, it allows us to give you information relevant to your selected ONSPEED service. This cookie automatically expires when you close down your browser.

The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your PC for a period of time set for each cookie.

This cookie may allow us to:

		Limit how often you see a particular advertisement or announcement on our web site.
		Identify your preferences when customising content for you.
		Provide you with relevant self-help information.
		Record how many times you visit a page or advertisement.
		Confirm you are a registered user and save your login details when accessing certain services on our website,
		Collect statistics on the use of our services.
		We may also use cookies to ensure that our mailing tools are working properly.

Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. These settings can be found in the advanced preferences:

In Internet Explorer select:
Tools menu > Internet options > Security > Custom Level

Other companies which advertise or offer their products or services on our web sites may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by those companies' Privacy Policies. To opt out of some of these cookies you can go to http://www.networkadvertising.org/.